Your brand brief
Built from the intake you shared on WhatsApp. If anything below is off, reply on the thread and we'll fix it before the next phase (site blueprint + brand direction).
Who they are
Cosmes is a cosmetic brand. That is the full extent of what the operator told us at intake, and the online recon round did not turn up a verified Indian footprint to fill in the gaps. There is no Instagram handle confirmed as the brand's, no Facebook page, no JustDial or IndiaMART listing, no Google Business Profile, and no website. A few accounts using the word "cosmes" exist (a Portugal-based oxygen-cosmetics supplier on Instagram, a "Cosmes Supplies" page on Facebook, a "Cosmes Design" page) but none of these read like an Indian beauty brand and we should not assume any of them is the same business.
What this most likely means is one of three things, and the founder will need to confirm which: (a) Cosmes is very early-stage, perhaps pre-launch, with no indexable presence yet, (b) Cosmes operates under a slightly different consumer-facing name and the workspace name is a working title or holding name, or (c) Cosmes sells through resellers, retailers, or a marketplace listing that does not surface on the open web. All three are common for small Indian cosmetic ventures in their first twelve months, and the website we build needs to handle whichever it is.
Because we do not yet have a founder story, year of incorporation, team size, or origin narrative, this brief treats the brand as a blank canvas and concentrates on the questions that will let us write a real "who they are" section in the next pass. Once those come back, this section becomes the human anchor of the homepage and the About page: who started Cosmes, why cosmetics specifically, what they were doing before, and what they want a customer holding a Cosmes product to feel.
What they do
The intake says "cosmetic brand". Cosmetics is a broad category in India and the website's structure changes quite a bit depending on which slice of it Cosmes actually plays in. We have listed the common product families below as a checklist for the founder to confirm, not as an assumed product line. Until we hear back, treat this as a menu, not an inventory.
- Colour cosmetics — lipstick, lip gloss, lip liner, lip tint, lip balm.
- Face makeup — foundation, concealer, compact, BB cream, primer, blush, highlighter, contour, setting powder, setting spray.
- Eye makeup — kajal, eyeliner (liquid, gel, pencil), mascara, eyeshadow, eyebrow pencil, eyebrow gel.
- Nails — nail polish, base coat, top coat, nail care.
- Skincare — face wash, cleanser, toner, serum, moisturiser, sunscreen, face oil, sheet masks, exfoliator, eye cream, night cream.
- Body care — body lotion, body wash, body butter, body scrub, hand cream.
- Hair care — shampoo, conditioner, hair oil, hair mask, hair serum, leave-in.
- Fragrance — perfume, eau de toilette, body mist, attar.
- Tools and accessories — brushes, sponges, applicators, pouches.
- Wellness adjacents — bath salts, candles, room mists (often bundled with cosmetic ranges).
Beyond the product list, "what they do" for a cosmetic brand also covers things like ingredient philosophy (vegan, cruelty-free, halal, ayurvedic, dermatologist-tested, FDA approved), formulation tier (drugstore, masstige, prestige, salon-grade), and channel strategy (D2C website, marketplace seller, retail counter, distributor network, salon supply, MUA-only). Each of those is a real choice that changes how the website reads, and none of them have been confirmed yet.
Who they serve
The customer for an Indian cosmetic brand sits somewhere on a wide spectrum and the website copy, photography, and price presentation all flex with where on that spectrum Cosmes lands. We have laid out the realistic possibilities so the founder can point at the one or two that fit:
- Mass-market everyday users — women aged 18-40 across tier-2 and tier-3 cities, price-sensitive (sub-Rs.500 SKUs), buying through Meesho, Flipkart, local kirana-cosmetic shops. Site needs heavy product photography, simple ingredient call-outs, COD payment, easy WhatsApp ordering.
- Urban millennial / Gen-Z D2C buyer — women and increasingly men in metro cities, comfortable with Instagram-led discovery, spending Rs.500-Rs.2000 per product, looking for clean-beauty / vegan / cruelty-free claims. Site needs editorial tone, ingredient transparency, founder voice, UPI checkout, fast shipping.
- Salon and MUA professional — buying in bulk for kit use, wants pigment performance, longevity, photography-grade finish, distributor pricing. Site needs a separate B2B / pro section, GST-friendly invoicing, bulk-order flow.
- Gifting buyer — purchasing for festivals, weddings, return gifts, corporate gifting. Cares about packaging, hampers, multi-product sets, custom branding.
- Reseller / small retailer — picking up a few SKUs to stock in their own shop, often via WhatsApp negotiation. Wants wholesale catalogue, MOQ clarity, margin transparency.
Cosmes likely serves one or two of these primarily and treats the rest as occasional. Until we know which, the site has to stay neutral enough not to alienate any of them, which is its own design constraint.
Where they operate
No location, address, phone number, email, or operating hours were shared at intake. No city or state was named. The recon found no Google Business Profile and no marketplace seller page that we could attribute to this brand with confidence. Practically, that means we don't yet know:
- Whether Cosmes has a physical office, studio, warehouse, or storefront, or whether it operates entirely remotely from the founder's home.
- Whether they ship pan-India, only within a single state, or only within a single city.
- Whether they sell direct-to-consumer through a website (this one), through Instagram DM and WhatsApp, through marketplaces (Amazon, Flipkart, Nykaa, Myntra, Meesho), through resellers, through retail counters, or some mix.
- Their preferred customer-contact channel — WhatsApp, phone, email, Instagram DM, contact form.
- Their working hours and order-cutoff times.
For an Indian cosmetic brand at small scale, the realistic default is: WhatsApp is the primary order and support channel, Instagram is the primary discovery channel, the website is a credibility anchor and a catalogue, COD plus UPI are both expected, and shipping is pan-India through Delhivery / DTDC / Shiprocket. The site we build will follow that default unless the founder tells us otherwise.
How they're different
We genuinely cannot answer this section yet. The intake does not say what makes Cosmes different from the dozens of other small Indian cosmetic brands launching every quarter, and we should not invent a positioning angle on the founder's behalf. Cosmetic positioning is too consequential to guess at; it shapes pricing, packaging, photography, the homepage hero, the About page, and which influencer tier you partner with.
What we need from the founder, in their own words:
- The one-line answer to "why should I buy Cosmes instead of Lakme / Sugar / Mamaearth / Plum / a local brand?" — vegan, cruelty-free, India-skin-tone-tested, founder-formulated, salon-grade pigment, ayurvedic ingredients, dermatologist-formulated, halal-certified, sustainable packaging, made-in-India manufacturing, founder-on-WhatsApp customer service, and so on. Even one of these, said with conviction, is enough to anchor a site.
- What customers say back — the most common compliment from the first 50 customers, paraphrased honestly, is usually a better positioning input than anything the founder writes from scratch. If Cosmes has any sales yet, that feedback is gold.
- What the founder refuses to do — the choices the brand will not make (no parabens, no animal testing, no influencer paid posts, no Amazon, no MRP-cutting). The "no" list often defines the brand more sharply than the "yes" list.
Tone of voice
We do not yet know how Cosmes wants to sound, but for an Indian cosmetic brand at small scale, the realistic options narrow quickly. The two voices that work best for D2C beauty in India today are (a) warm, friendly, slightly playful, written like a friend recommending something — used by Sugar, Plum, Mamaearth, Foxtale, Pilgrim — and (b) calm, editorial, premium, ingredient-forward, written like a beauty journal — used by Forest Essentials, Kama Ayurveda, The Body Shop, Tata 1mg's beauty arm. Mass-market tone (Lakme, Maybelline India) is harder to pull off without their ad budget and is rarely the right pick for a small brand.
Until the founder picks a lane, the working assumption for the site is: warm, specific, India-grounded, no jargon, no marketing-speak, and willing to use a few Hindi or Hinglish words where it adds warmth. Sample phrases the site might use once the lane is picked:
- "Made for Indian skin, in Indian weather."
- "Pick a shade. We will WhatsApp you a swatch on a hand that looks like yours."
- "No claims we cannot back up. Ingredient list on every product page."
- "Order on WhatsApp. We pack the same day."
- "Handcrafted in small batches. Ships pan-India."
These are illustrative. The founder's actual voice will overwrite them once we hear it.
Questions before we start
- What is the exact consumer-facing brand name, and is "Cosmes" the final name or a working title? If final, is the spelling "Cosmes" or a variant, and is the .com / .in / .co.in domain registered?
- What product categories does Cosmes actually sell today, and roughly how many SKUs are live? Lipstick only? A full skincare and colour line? A single hero product?
- Where is the business based (city, state), and is there a physical office, studio, or warehouse address you want listed on the website, or do you prefer to keep the address private and use a city-only mention?
- Which contact channel should the website push customers toward as the primary call-to-action — WhatsApp number, phone, email, Instagram DM, or a contact form? If WhatsApp, what is the number?
- What is the price range per SKU and where does Cosmes want to sit on the pricing ladder — sub-Rs.500 mass-market, Rs.500-Rs.1500 mid-market D2C, Rs.1500+ premium D2C? Is COD offered?
- What are Cosmes' actual differentiators — vegan / cruelty-free / ayurvedic / halal / dermatologist-tested / made-in-India / founder-formulated — and do you have any certifications (FDA, ISO, Ayush, PETA, halal) you want to display?
- Do you have product photography, packaging shots, founder photos, and ingredient close-ups ready, or do we need to plan a photo shoot before the site can launch?
- Do you sell on marketplaces (Amazon, Flipkart, Nykaa, Myntra, Meesho) today, and should the website link out to those listings, or is the website meant to be the only D2C buying channel?