Cancellation and Refunds

The International Society for Krishna Consciousness believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

What follows sets out when an order may be cancelled, when a refund or a replacement applies, and how long an approved refund takes to reach you. If your situation is not covered here, please speak to us before assuming either way — most things are resolved on a phone call.

Cancelling an order

A cancellation request is considered only if it is made immediately after the order is placed. Once the vendor has begun shipping the order, the cancellation can no longer be processed. Refunds are not issued as a matter of routine; specific cases are reviewed at our discretion.

Perishable items

We do not accept cancellation requests for perishable items such as flowers and eatables. Where the quality of what was delivered is not up to the mark, a refund or a replacement may still be offered.

Damaged or defective items

If an item arrives damaged or defective, report it to our customer service team on the same day you receive it. The merchant will verify the damage before any claim is processed.

If it is not as described

If what you receive does not match the description on the site, or does not meet your expectations, let us know on the same day you receive it. We will look into the complaint and take an appropriate decision.

Products under warranty

For items that carry a manufacturer’s warranty, please raise the issue directly with the manufacturer.

How long refunds take

Once a refund is approved, it takes 9 to 15 days for the amount to be processed and to reach you.